Useful Information for Clients
What are your opening hours?

Our offices are open between 9am - 5pm, however if you need a meeting or telephone call out of these hours we will always try to accommodate.  

 

Meetings

Meetings can be arranged at any of our offices or other suitable locations, such as at the Client's home or business premises.

 

Do you accept payment by card?

Yes. Please contact the assistant to your expert.

Please note that charges apply to some cards, we will let you know of any charges and ask if you want to proceed before taking payment.

 

What are disbursements?

These are expenses incurred on your behalf and necessary for the conduct of your matter. These could be court fees, land registry charges, search fees, stamp duty etc. In most cases we will ask for money on account of these fees, to enable us to pay the third party promtly and not delay your matter.

 

Does you firm do Legal Aid work?

Work carried out under the publicly funded scheme (Legal Aid) is means tested so not everyone will qualify for it. We are unable to conduct Legal Aid cases. If you think you may qualify for Legal Aid we suggest visting the Legal Services Commission website.

 

Why have I got to povide proof of my identity to you?

Government regulations mean that you must prove who you are before we can act on your behalf.

The UK is a major international financial and legal centre, with a high reputation for honesty and integrity. Unfortunately that is why financial and professional businesses, like banks and solicitors' firms are attractive to money launderers - criminals who sometimes try and hide stolen money by turning it into legitimate income.

The Government has introduced measures to make it more difficult for criminals to do this and to confiscate proceeds of crime. For this reason there are now compulsory checks which solicitors have to make of their clients.

Being asked for identification does not mean you are under suspicion. The new identification requirements apply to all clients .How this affects you

Banks and building societies have had to check the identity of customers for some time and now solicitors have to do the same. This means you will have to show your solicitor some documentation which will confirm your identification and address.

 
What should I do if I'm not happy with the service your firm has provided?

Please download our complaints procedure.